Help & FAQ

Click the "Sign Up" button on the homepage or open the registration page. You can create an account with email/password or Google authentication. Once registered, you'll receive a confirmation email to verify your account.

Our live built-in catalog currently includes Cambridge IGCSE: Add Maths, Physics, Chemistry, and Maths; AP: Human Geography. Those built-in catalog courses are currently available on every plan. Premium plans add higher usage limits and the ability to turn your own PDFs, notes, and prompts into custom Tutix courses. You can browse all available courses on the Courses page.

Open the course you want and click the enrollment button. For the current built-in catalog, enrollment is available without a paid plan. Custom courses are different: creating and using them requires a paid plan with custom course access, because Tutix is building structured study from your own material.

Free: Built-in catalog access plus starter monthly limits for AI jobs, AI chat, uploads, and canvas usage. Free quiz attempts include 3 AI explanations per attempt.

Pro: Higher limits, AI-powered note features (copilot, summaries, transforms) and other AI study tools, monthly reports, and 1 custom course per month. Manual note-taking works on Free too.

Pro+: Higher included limits again, with 3 custom courses per month.

Pico: Premium tools with usage-based billing, 20 custom courses per month, and PAYG pricing for AI/chat/uploads/canvas usage.

Yes, you can cancel your subscription at any time from your Billing page. You'll continue to have access to paid-plan features until the end of your current billing period.

First-time paid subscriptions are covered by our 30-day money-back guarantee. After that, refund requests are reviewed case by case. For help, email [email protected] or use your order history page.

Free stops at its monthly limits. Pro and Pro+ use included quota first, then eligible overage can be charged to wallet balance at PAYG rates. Pico is usage-based from the start for AI/chat/uploads/canvas usage.

Flashcards use spaced repetition so the cards you're least confident on come back sooner. You can study built-in decks and generate new decks from your learning activity; premium plans unlock the full AI generation workflow and higher limits.

Yes. Free users can use AI study features within their monthly limits, and free quiz attempts include 3 AI explanations per attempt. Premium plans raise those limits and add quiz analysis, textbook chat, and more advanced study flows.

Canvas is Tutix's live whiteboard for writing, drawing, annotating uploads, and working through problems with AI support. Usage is tracked in monthly canvas minutes, and saved sessions stay linked to your account.

No. Custom course creation is a premium feature. Pro includes 1 custom course per month, Pro+ includes 3, and Pico includes 20. The goal is not just storage. Paid plans let Tutix turn your own material into structured lessons, quizzes, flashcards, and revision support inside the platform.

You can use PDFs, revision notes, teacher handouts, textbook extracts, or a prompt describing what you want to study. Tutix uses that material to build a course you can actively work through instead of leaving it as a static document.

Tutix works best on modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience.

Click "Forgot Password" on the login page and enter your email address. You'll receive a password reset link via email. If you signed up with Google, use the "Sign in with Google" option.